Supernet Services
Discover our wide range of services and how we can add value to your business
Established in 1998, Supernet Internet is a trusted ICT (Information and Communication Technology) provider, serving both home users and SMEs with a wide range of services, including computer systems, network and cabling infrastructure, CCTV, VoIP, and reliable data connectivity.
Based in the south of Johannesburg, Supernet offers tailored connectivity solutions—such as fibre, broadband, and LTE—delivered through our own infrastructure, including base equipment and towers. We provide both internet and voice services directly to our clients.
Our dedicated team manages equipment deployment and maintenance for both SLA-based and ad-hoc clients. Over the years, Supernet has evolved from a home-based business into a fully-fledged SME with multiple staff members and offices located in Brackenhurst, Alberton.
Supernet’s growth has been driven by ongoing reinvestment into our business and the development of our team—ensuring we continue to deliver exceptional service and innovative solutions.
Sales & Support 086 178 7376
Whatsapp 071 68 78 078
sales@supernet.co.za
support@supernet.co.za
Our Clients
Why Supernet Communications?
Why Choose Supernet?
Established Experience
With over 25 years in the industry, Supernet has built a solid reputation for reliability, performance, and customer service.
End-to-End Solutions
We offer a complete range of ICT services—from internet and VoIP to network cabling, CCTV, and infrastructure—tailored for homes and businesses.
Locally Owned & Operated
Based in Brackenhurst, Alberton, we understand the unique needs of our community and offer personalised, responsive service.
Our Own Infrastructure
We operate our own network towers and equipment in the south of Johannesburg, giving you faster, more stable internet and voice services—without relying on third parties.
Flexible Service Options
Whether you need a long-term SLA or occasional support, our team is ready to assist with solutions that suit your budget and requirements.
People-First Approach
We continuously reinvest in our team and technology to ensure you get expert support, cutting-edge solutions, and consistent reliability.
- Our Expertise
- Our Expertise
- Unique Approach
- Unique Approach
- Professional Service
- Professional Service
Helping your business
Benefits of Choosing Supernet Communications
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Immediate service desk response
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Remote and on-site support
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Immediate service desk response
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Remote and on-site support
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Customised Service Level Agreements or Retainers for IT Services and Support
What is a Service Level Agreement (SLA) for IT & Web Services?
An SLA is a contractual agreement that clearly defines the expectations and responsibilities between the IT service provider and the client. The use of SLA’s ensures transparency and accountability, as specific performance metrics and service standards are outlined, reducing ambiguity and the potential for misunderstandings.
We emphasize the importance of measurable service levels, such as response times and resolution targets, which are integral components of SLA’s. This structured approach not only fosters a higher level of trust between the IT service provider and the client but also provides a basis for continuous improvement and client satisfaction.
What is a Retainer for IT and Web Services
In contrast, retainers, as described by Supernet Communications, can lack the precision and detail found in SLA’s. Retainers typically involve a monthly amount for a set number of hours or work, often leaving clients uncertain about the specific services they will receive and the timeframe for delivery. Supernet Communications points out that SLA’s are more comprehensive and allow for customisation based on the unique needs of each client, ensuring a tailored and responsive IT and web support experience.
By opting for SLAs over retainers, businesses can benefit from a structured framework that not only clarifies expectations but also facilitates a more collaborative and effective partnership between the IT service provider and the client. Whether you require on-site IT resources, remote IT or web support, we have you covered
Testimonials
Contact Us
- 086 178 7376
- 086 178 7376 (Support)
- sales@supernet.co.za
Visit Us
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Hennie Alberts Street
Alberton, Gauteng
South Africa
1454
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